Return Policy
Return Policy
At Cheerful Moments, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
You have 30 days from the date of delivery to return an item for a refund or exchange. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by the receipt or proof of purchase
How to Initiate a Return
To start a return, please contact us at support@cheerfulmomnts.com with your order number and the reason for the return. We'll provide you with a return authorization and instructions on how to send your item back to us.
Refunds
Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 5-10 business days.
Exchanges
If you need to exchange an item for a different size, color, or product, please contact us to arrange the exchange.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Downloadable products
- Personalized or custom-made items
- Perishable goods
Shipping Costs
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Questions?
If you have any questions about our return policy, please contact us at [your email address].